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Rocky Mountain Excursions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our services, which include guided tours, adventure packages, customized itineraries, transportation, and accommodation booking within the travel and tourism industry. This policy applies to all users of our online platform.

Information We Collect

We collect information from you when you interact with our site, book a tour, request a customized itinerary, or otherwise engage with our services. The types of information we may collect include:

Personal Information: This includes your name, contact information (such as phone number and email address), date of birth, passport details (if required for travel), emergency contact information, and any other information you voluntarily provide to us.
Payment Information: When you make a booking or purchase a package, we collect payment information, such as credit card details or other payment method information. This information is processed securely by our payment processors, and we do not store your complete payment card details on our servers.
Travel Preferences: We collect information about your travel preferences, interests, and any specific requirements you may have to tailor our services to your needs. This may include dietary restrictions, physical limitations, and desired activity levels.
Location Data: We may collect location data from your device if you enable location services when using our mobile applications or website. This information may be used to provide you with location-based services, such as nearby attractions or transportation options.
Usage Data: We collect information about how you use our site and services, including the pages you visit, the links you click, the searches you conduct, and the duration of your visits. We also collect technical information about your device, such as your IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activity and to personalize your experience on our site. You can control cookies through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services: We use your information to process bookings, provide customer support, personalize your experience, and improve the quality of our services.
Communication: We use your contact information to communicate with you about your bookings, send you important updates, respond to your inquiries, and provide you with promotional offers and information about our services.
Payment Processing: We use your payment information to process your payments and prevent fraud.
Personalization: We use your travel preferences and usage data to personalize your experience on our site and to recommend tours, activities, and itineraries that may be of interest to you.
Analytics: We use usage data to analyze trends, track the effectiveness of our marketing campaigns, and improve the functionality and design of our site.
Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.

Disclosure of Your Information

We may disclose your information to the following categories of recipients:

Service Providers: We may share your information with third-party service providers who assist us with payment processing, customer support, data analytics, marketing, and other services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Tour Operators and Accommodation Providers: We may share your information with tour operators, accommodation providers, and other third parties involved in providing the services you have booked. This information is necessary to fulfill your booking and ensure a smooth travel experience.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred to the acquiring entity.

Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

Using encryption to protect sensitive information transmitted online.
Implementing physical, technical, and administrative safeguards to protect your information stored on our servers.
Restricting access to your information to authorized personnel only.
Regularly reviewing our security procedures and implementing updates as necessary.

Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The exact period depends on the type of information and applicable laws.

Your Rights

You have certain rights regarding your personal information, including the right to:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.

To exercise your rights, please contact us at:

Rocky Mountain Excursions 28 Aspen Drive, Suite 200 Denver, Colorado, 80202 United States

We will respond to your request within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and, if the changes are material, we will provide you with additional notice. Your continued use of our site and services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States and the State of Colorado, without regard to its conflict of law provisions.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Rocky Mountain Excursions 28 Aspen Drive, Suite 200 Denver, Colorado, 80202 United States